Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Active Listening
Listening to others, not interrupting, and asking good questions.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Coordination
Changing what is done based on other people's actions.
Persuasion
Talking people into changing their minds or their behavior.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Social Perceptiveness
Understanding people's reactions.
Active Learning
Figuring out how to use new ideas or things.
Speaking
Talking to others.
Quality Control Analysis
Testing how well a product or service works.
Negotiation
Bringing people together to solve differences.
Time Management
Managing your time and the time of other people.
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