Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Coordination
Changing what is done based on other people's actions.
Instructing
Teaching people how to do something.
Active Learning
Figuring out how to use new ideas or things.
Time Management
Managing your time and the time of other people.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Operations Analysis
Figuring out what a product or service needs to be able to do.
Service Orientation
Looking for ways to help people.
Social Perceptiveness
Understanding people's reactions.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Persuasion
Talking people into changing their minds or their behavior.
Speaking
Talking to others.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Writing
Writing things for co-workers or customers.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Active Listening
Listening to others, not interrupting, and asking good questions.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
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