Active Listening
Listening to others, not interrupting, and asking good questions.

Time Management
Managing your time and the time of other people.

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Speaking
Talking to others.

Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.

Persuasion
Talking people into changing their minds or their behavior.

Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.

Service Orientation
Looking for ways to help people.

Science
Using scientific rules and strategies to solve problems.

Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.

Reading Comprehension
Reading work-related information.

Social Perceptiveness
Understanding people's reactions.

Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.