Compare Telemarketers & Customer Service Representatives District Of Columbia

Comparison Telemarketers Customer Service...
Salary

View the mid-level salary in both your current job and your selected occupation. (Annual salaries apply to people who work full-time year-round.)

Telemarketers Not Available
Customer Service Representatives $47,800

Similar skills & knowledge

These skills are commonly used in both your current job and your selected occupation.

English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking
Talking to others.

Active Listening
Listening to others, not interrupting, and asking good questions.

Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.

Service Orientation
Looking for ways to help people.

Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.


skills & knowledge Gaps

These are areas where you might have skill gaps. People working in your selected job generally need higher levels in these skill and knowledge areas than people working in your current job.

Customer and Personal Service Skills & Knowledge Gaps for Telemarketers
Telemarketers
Medium
Customer and Personal Service Skills & Knowledge Gaps for Customer Service Representatives
Customer Service Representatives
Very High

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Find Training for this Gap

Mathematics Skills & Knowledge Gaps for Telemarketers
Telemarketers
Very Low
Mathematics Skills & Knowledge Gaps for Customer Service Representatives
Customer Service Representatives
Medium

Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Find Training for this Gap


Typical Level Of Training

See how much education people typically have in your selected job, and then use the link to find training programs in your local area.

Typical level Of training for Telemarketers
Telemarketers

No formal educational credential

Typical level Of training for Customer Service Representatives
Customer Service Representatives

High school diploma or equivalent

Find Training for this Occupation


Licensing

Many states require licenses for certain jobs. See if your selected occupation requires a license and if so, follow the link to find information for your state.

Licensing for Telemarketers
Telemarketers

No license found in District of Columbia

Licensing for Customer Service Representatives
Customer Service Representatives

No license found in District of Columbia


Certification

Certifications help you get ahead or qualify for different jobs. You usually have to pass a test to earn one, and then you can show employers that you have the skills and knowledge needed to do well on the job.

Certification for Telemarketers
Telemarketers

0 related certifications

Certification for Customer Service Representatives
Customer Service Representatives

19 related certifications

Find Certifications