Psychology Skills & Knowledge Gaps for Telemarketers
Telemarketers
Very Low
Psychology Skills & Knowledge Gaps for Interviewers, Except Eligibility and Loan
Interviewers, Except Eligibility and Loan
Medium
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Find Training for this Gap
Administrative Skills & Knowledge Gaps for Telemarketers
Telemarketers
Medium
Administrative Skills & Knowledge Gaps for Interviewers, Except Eligibility and Loan
Interviewers, Except Eligibility and Loan
High
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Find Training for this Gap
Customer and Personal Service Skills & Knowledge Gaps for Telemarketers
Telemarketers
Medium
Customer and Personal Service Skills & Knowledge Gaps for Interviewers, Except Eligibility and Loan
Interviewers, Except Eligibility and Loan
Very High
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Find Training for this Gap
Mathematics Skills & Knowledge Gaps for Telemarketers
Telemarketers
Very Low
Mathematics Skills & Knowledge Gaps for Interviewers, Except Eligibility and Loan
Interviewers, Except Eligibility and Loan
Medium
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Find Training for this Gap
Computers and Electronics Skills & Knowledge Gaps for Telemarketers
Telemarketers
Low
Computers and Electronics Skills & Knowledge Gaps for Interviewers, Except Eligibility and Loan
Interviewers, Except Eligibility and Loan
High
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Find Training for this Gap
Time Management Skills & Knowledge Gaps for Telemarketers
Telemarketers
Very Low
Time Management Skills & Knowledge Gaps for Interviewers, Except Eligibility and Loan
Interviewers, Except Eligibility and Loan
Medium
Time Management
Managing your time and the time of other people.
Find Training for this Gap