Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Active Listening
Listening to others, not interrupting, and asking good questions.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Reading Comprehension
Reading work-related information.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Time Management
Managing your time and the time of other people.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Quality Control Analysis
Testing how well a product or service works.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
Troubleshooting
Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
network.
