Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Reading Comprehension
Reading work-related information.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Active Listening
Listening to others, not interrupting, and asking good questions.
Installation
Installing equipment, machines, wiring, or computer programs.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Troubleshooting
Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Quality Control Analysis
Testing how well a product or service works.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Repairing
Repairing machines or systems using the right tools.
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