Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Reading Comprehension
Reading work-related information.
Quality Control Analysis
Testing how well a product or service works.
Troubleshooting
Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
network.
