Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Active Listening
Listening to others, not interrupting, and asking good questions.
Operation and Control
Using equipment or systems.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
Coordination
Changing what is done based on other people's actions.
Troubleshooting
Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Repairing
Repairing machines or systems using the right tools.
Design
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
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