Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Building and Construction
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Physics
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Reading Comprehension
Reading work-related information.
Active Listening
Listening to others, not interrupting, and asking good questions.
Speaking
Talking to others.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
Repairing
Repairing machines or systems using the right tools.
Quality Control Analysis
Testing how well a product or service works.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
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