Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Repairing
Repairing machines or systems using the right tools.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.