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Public Power Customer Service Manager

certifying organization info

American Public Power Association
Public Power Customer Service Manager
1875 Connecticut Ave. NW, Suite 1200 Washington
DC 20009-5715


Customer service supervisors, managers, and executives who complete the program's five required courses, pass a written exam, and successfully file a service department assessment/business plan within three years of attending their first course in the certificate program curriculum will earn a Public Power Customer Service Manager (PPCSM) certificate. Those who wish to maintain their designation must complete additional APPA-approved training every two years.

Public Power Customer Service Manager Website


Work Experience Required? No

Oral or Written Exam Required? Yes

Renewal Required? Every 2 Year(s)

Renew through Continuing Educational Units(CEU)? Yes

Renew through Re-Examination? No

Renew through Continuing Professional Development(CPD)? No

Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)? No