Public Power Customer Service Manager

Customer service supervisors, managers, and executives who complete the program's five required courses, pass a written exam, and successfully file a service department assessment/business plan within three years of attending their first course in the certificate program curriculum will earn a Public Power Customer Service Manager (PPCSM) certificate. Those who wish to maintain their designation must complete additional APPA-approved training every two years. Public Power Customer Service Manager Website

More than two years of education or training after high school required? Yes

More than two years of work experience required? No

Oral or Written Exam Required? Yes

Renewal Required? Every 2 Year(s)

Renew through Continuing Educational Units(CEU)? Yes

Renew through Re-Examination? No

Renew through Continuing Professional Development(CPD)? No

Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)? No