Occupation information for Concierges District of Columbia

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description

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

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details

Currently Employed: 2,720

Projected Annual Job Openings: 500

Typical Hourly Wage: $17.45 - $20.92

Typical Annual Salary: $36,300 - $43,520

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: 1 to 12 months on-the-job training

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typical job duties
  • Provide directions to guests.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Arrange childcare services for guests.
  • Order flowers for guests.
  • Pick up and deliver items or run errands for guests.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Receive, store, or deliver luggage or mail.
tools & technology
Tools:
  • Laser printers
  • Mobile phones
  • Notebook computers
  • Photocopiers
  • Special purpose telephones

Technology:
  • Accounting software
  • Electronic mail software
  • Internet browser software
  • Office suite software
  • Presentation software
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