Occupation information for Interviewers, Except Eligibility and Loan Washington

description

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

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details

Currently Employed: 3,940

Projected Annual Job Openings: 490

Typical Hourly Wage: $18.67 - $24.79

Typical Annual Salary: $38,830 - $51,560

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: Less than 1 month on-the-job training

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typical job duties
  • Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
  • Locate and list addresses and households.
  • Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  • Identify and report problems in obtaining valid data.
  • Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
  • Review data obtained from interview for completeness and accuracy.
  • Compile, record, and code results or data from interview or survey, using computer or specified form.
  • Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
  • Assist individuals in filling out applications or questionnaires.
  • Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
tools & technology
Tools:
  • Automobiles or cars
  • Inkjet printers
  • Laser fax machine
  • Notebook computers
  • Personal computers

Technology:
  • Analytical or scientific software
  • Data base user interface and query software
  • Enterprise resource planning ERP software
  • Medical software
  • Project management software