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Occupation information for

Computer Network Support Specialists

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Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network LAN , wide area network WAN , and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

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Currently Employed: 920

Projected Annual Job Openings: 70

Typical Hourly Wage: $26.92 - $36.71

Typical Annual Salary: $56,000 - $76,400

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typical training

Typical education needed for entry: Associate's degree

Typical work experience needed for a job in this occupation: None

Typical on-the-job training once you have a job in this occupation: None

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typical job duties

  • Back up network data.
  • Configure security settings or access permissions for groups or individuals.
  • Analyze and report computer network security breaches or attempted breaches.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Document network support activities.
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Install network software, including security or firewall software.
  • Troubleshoot network or connectivity problems for users or user groups.
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  • Provide telephone support related to networking or connectivity issues.

tools & technology

  • Circuit tester
  • Computer servers
  • Network analyzers
  • Screwdrivers
  • Voltage or current meters

  • Administration software
  • Configuration management software
  • Network monitoring software
  • Operating system software
  • Transaction security and virus protection software