Occupation information for Passenger Attendants California

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: Less than 1 month on-the-job training

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• Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
• Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
• Perform equipment safety checks prior to departure.
• Provide boarding assistance to elderly, sick, or injured people.
• Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
• Respond to passengers' questions, requests, or complaints.
• Greet passengers boarding transportation equipment and announce routes and stops.
• Explain and demonstrate safety procedures and safety equipment use.
• Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
• Open and close doors for passengers.

Tools:

• Bar code reader equipment
• Barricades
• Cash registers
• Digital camcorders or video cameras
• Flashlight

Technology:

• Calendar and scheduling software
• Electronic mail software
• Office suite software
• Operating system software
• Time accounting software

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