Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Negotiation
Bringing people together to solve differences.
Service Orientation
Looking for ways to help people.
Active Listening
Listening to others, not interrupting, and asking good questions.
Coordination
Changing what is done based on other people's actions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Persuasion
Talking people into changing their minds or their behavior.
Reading Comprehension
Reading work-related information.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Social Perceptiveness
Understanding people's reactions.
Writing
Writing things for co-workers or customers.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Time Management
Managing your time and the time of other people.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Management of Financial Resources
Making spending decisions and keeping track of what is spent.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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