Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Currently Employed: 2,070

Projected Annual Job Openings: 160

Typical Hourly Wage: $18.88 - $27.85

Typical Annual Salary: $39,300 - $57,900

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

• Computer tool kits
• Power meters
• Punches or nail sets or drifts
• Screwdrivers
• Wire lug crimping tool

• Data base user interface and query software
• Development environment software
• Object or component oriented development software
• Operating system software
• Web platform development software