Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Instructing
Teaching people how to do something.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Active Learning
Figuring out how to use new ideas or things.
Reading Comprehension
Reading work-related information.
Writing
Writing things for co-workers or customers.
Time Management
Managing your time and the time of other people.
Speaking
Talking to others.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Social Perceptiveness
Understanding people's reactions.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Active Listening
Listening to others, not interrupting, and asking good questions.
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