Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Persuasion
Talking people into changing their minds or their behavior.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Social Perceptiveness
Understanding people's reactions.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Active Learning
Figuring out how to use new ideas or things.
Writing
Writing things for co-workers or customers.
Active Listening
Listening to others, not interrupting, and asking good questions.
Reading Comprehension
Reading work-related information.
Speaking
Talking to others.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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