Customer and Personal Service Skills & Knowledge Gaps for Driver/Sales Workers
Driver/Sales Workers
Medium
Customer and Personal Service Skills & Knowledge Gaps for Parts Salespersons
Parts Salespersons
Very High
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Administrative Skills & Knowledge Gaps for Driver/Sales Workers
Driver/Sales Workers
Low
Administrative Skills & Knowledge Gaps for Parts Salespersons
Parts Salespersons
Medium
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
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Sales and Marketing Skills & Knowledge Gaps for Driver/Sales Workers
Driver/Sales Workers
Low
Sales and Marketing Skills & Knowledge Gaps for Parts Salespersons
Parts Salespersons
Medium
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
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Computers and Electronics Skills & Knowledge Gaps for Driver/Sales Workers
Driver/Sales Workers
Low
Computers and Electronics Skills & Knowledge Gaps for Parts Salespersons
Parts Salespersons
Medium
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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Education and Training Skills & Knowledge Gaps for Driver/Sales Workers
Driver/Sales Workers
Very Low
Education and Training Skills & Knowledge Gaps for Parts Salespersons
Parts Salespersons
Medium
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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Administration and Management Skills & Knowledge Gaps for Driver/Sales Workers
Driver/Sales Workers
Low
Administration and Management Skills & Knowledge Gaps for Parts Salespersons
Parts Salespersons
Medium
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Personnel and Human Resources Skills & Knowledge Gaps for Driver/Sales Workers
Driver/Sales Workers
Very Low
Personnel and Human Resources Skills & Knowledge Gaps for Parts Salespersons
Parts Salespersons
Medium
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
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Mechanical Skills & Knowledge Gaps for Driver/Sales Workers
Driver/Sales Workers
Very Low
Mechanical Skills & Knowledge Gaps for Parts Salespersons
Parts Salespersons
Medium
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
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Mathematics Skills & Knowledge Gaps for Driver/Sales Workers
Driver/Sales Workers
Low
Mathematics Skills & Knowledge Gaps for Parts Salespersons
Parts Salespersons
Medium
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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Economics and Accounting Skills & Knowledge Gaps for Driver/Sales Workers
Driver/Sales Workers
Very Low
Economics and Accounting Skills & Knowledge Gaps for Parts Salespersons
Parts Salespersons
Medium
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
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